SERVPRO of Mill Basin, Flatlands Employee Photos

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Lori Villardi

General Manager

Lori has been with SERVPRO since February of 2012. She initiated her restoration career as a Sales and Marketing Manager until November 2013. She developed into a Franchise Business Consultant until she accepted the General Manager position for a group of three franchises owned and operated by Robert and Marie Allen. June 28, 2022, is a red-letter date.

As a Franchise Business Consultant, she was accountable for assisting Sales and Marketing Representatives across the service region with their ideas and plans to increase and sustain profitability. As her career progressed, additional responsibilities related to her 12-year Corporate Accounting experience were added to her assignments. She became responsible for examining and evaluating QuickBooks, P&L, KPMs, and other Tableau reports with franchise owners.
Lori's construction background goes back to 1997. She is an excellent, unaffected communicator who inspires trust to build lasting relationships. She is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in Water Damage Restoration Technician (WRT) and IICRC Trauma and Crime Scene Technician (TCST).
Her last eight years have been fruitful in assisting over 90 Franchise Owners and Sales Reps across a broad service region. Lori is now looking forward to working with the three franchises owned and operated by Robert and Marie Allen.

Working together as a team, Lori looks forward to facilitating growth in this strong, successful SERVPRO business!

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Angelo DeFilippis

Angelo is Our Production Manager at SERVPRO of Mill Basin, Flatlands. He has over 8 years of experience from 2014 and has earned many certifications from the IICRC-- Institute of Inspection, Cleaning and Restoration Certification.

• WRT- Water Damage Restoration
• ASD - Applied Structural Drying
• FRST - Fire & Smoke Damage Restoration
• OSHA - 10-Hour Reconstruction Safety, OSHA 40-Hour Course
• Lead RRP Renovation
• Bloodborne Pathogens
• Subrogation Certifications

His strong work ethic is a driving force for Our local New York company. Angelo is amicable, relates well, and offers quality service for our customers and commercial clients. When not in the office or the field (no pun intended), Angelo finds time to be on the Executive Board of Mid Island Little League. He also volunteers as a football coach at Susan E. Wagner High School and as a baseball coach at Moore Catholic High School. Angelo and his wife Victoria are very proud and grateful parents of Jenna and Little Angelo. New York, New Jersey, Pennsylvania, and Delaware are venues for his thoroughbred race horses.

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Ravendra Amit Persaud

Amit has been a Crew Chief and Lead Rebuilder at SERVPRO of Mill Basin, Flatlands, since 2017. He has earned the crucial NY State Mold Supervisor Certification, which enhances our footprint in this remediation service. Amit is IICRC certified in fire and smoke (FSRT), odor control (OCT), water damage restoration (WRT), and ASD applied structural drying. His construction experience spans over 24 years, significantly providing leadership in our build-back projects. He is involved with the UMA--United Madrassi Association to help better our community. He helps feed the homeless and also volunteers at homeless shelters. Amit lives in Queens, is an avid cricket enthusiast, and enjoys bike riding, swimming, and his family.

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Angelica DeSimone

Angelica is our Job File Coordinator at SERVPRO of Mill Basin, Flatlands. She is very efficient and helps to keep our office humming. She resides in Brooklyn and devotes time to her family when away from the office.

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Navendranauth Avi Persaud

Avi has been a Production Crew Chief at SERVPRO of Mill Basin, Flatlands since 2020. He has four years of experience in the restoration industry and is OSHA and Mold Remediation certified by the IICRC. During his time here, he has trained in water and fire and smoke damage restoration. Avi has seven years of hands-on construction experience, which greatly helps his work efforts. He likes playing basketball, volleyball, and cricket when not at work.

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Graciela Canelo

Graciela is a Production Technician at SERVPRO of Mill Basin, Flatlands. Her restoration experience goes back to 2013 with the last seven at our franchise. Graciela has LMS training in fire and smoke damage restoration and water cleanup, along with general construction, painting, and flooring experience. Graciela is involved in the Children's Cancer Foundation and resides in Flushing, NY, with her wife of ten years, Giovanna, and her two children.

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Katieanne Burke

Katieanne has been an Administrative Assistant at SERVPRO of Mill Basin, Flatlands, since 2022. We are excited about the experience she brings to our team. Katieanne lives locally in Brooklyn and relishes spending time with her family and friends.

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Shane Cameron

Shane is a Crew Chief at SERVPRO of Mill Basin, Flatlands n since 2016. His over seven years of SERVPRO experience, along with IICRC certifications, is an asset to Our program. Shane has earned an AA Degree in Construction Technology and also is experienced in masonry and large landscape design. Shane leads by example and finds the time, when not working, to volunteer as a firefighter and donate blood. He lives in Bushwick, Brooklyn, and hails from Bloomfield, NY. Shane enjoys working on cars, hunting, hiking, and fishing.

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Mark Redlefsen

Mark has been our Commercial Marketing Representative at SERVPRO of Mill Basin, Flats, since 2021. He has several years of roofing and restoration sales experience making him a good fit for our company. He states he wishes to expand our reach in the commercial field, including Large Loss Projects. Mark is a member of the Queens Chamber of Commerce, where he networks with like-minded sales professionals. He volunteers time to the community by helping with the IPALI 24th Annual Charity Event. He lives in Astoria, Queens, with his wife, Matilda. They enjoy traveling, podcasting, concert going, and just plain socializing.

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Cesar Chai

Cesar has been a Production Technician at SERVPRO of Mill Basin, Flatlands, since 2021 but has restoration experience dating back to 2018. He is WRT water damaged certified by the IICRC, completes tasks, and leaves the worksite clean at the end of the day. Cesar lives in Brooklyn and, when not at work, enjoys get-togethers.

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Malcolm Griffith

Malcolm has been a Production Technician at SERVPRO of Mill Basin, Flatlands, since 2022. He carries five years of plumbing and construction experience and a wish to excel in his new job. He is OSHA 30 certified and has in-house training for Water 100. Malcolm was in the JROTC program and works with community activities like bake sales and various fundraisers. Malcolm is active in Catholic charities in the Flatbush area of Brooklyn, where he helps with donations. He enjoys adventures, playing chess, and swimming when not on the job.

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Zaird Caicedo

Zaird has been a Production Technician at SERVPRO of Mill Basin, Flatlands, since mid-2022. He hails from Sunny California, where he worked for a local restoration company for five years. He also has nine years of demolition experience. Zaird has been certified in LMS, in-house training, Water 100, Water 200, Fire 100, and Fire 200. Zaird enjoys playing basketball and skinny dipping when not on the job.